Privacy Policy -

SIGNΑ EMS PRIVACY POLICY

Effective Date: September 23, 2026
Last Updated: September 23, 2026

Signa EMS (“Signa EMS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, contact us, request or receive our services, communicate with us by telephone or text message, or otherwise interact with Signa EMS.

By using our website or providing your contact information to Signa EMS, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Signa EMS, we may collect the following types of information:

A. Contact Information

We may collect information such as:

Name
Telephone number
Mobile phone number
Email address
Mailing or billing address
Emergency contact information
Facility or organization contact information

B. Transportation and Service Information

When necessary to provide or coordinate EMS and medical transportation services, we may collect information related to the requested service, including:

Pickup and destination locations
Transportation date and time
Transportation requirements
Facility information
Insurance or billing information
Information necessary to coordinate transportation
Other information reasonably necessary to provide our services

C. Health and Medical Information

In connection with providing EMS and medical transportation services, Signa EMS may receive or create health information and other information that may be protected under the Health Insurance Portability and Accountability Act (“HIPAA”) and applicable Texas law.

When HIPAA applies, our use and disclosure of protected health information (“PHI”) are governed by our applicable HIPAA Notice of Privacy Practices and other applicable legal requirements.

D. Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
Other information collected through cookies or similar technologies

We may use this information to maintain, secure, and improve our website and services.

2. How We Use Information

Signa EMS may use personal information for legitimate business and operational purposes, including:

Providing and coordinating EMS and medical transportation services
Scheduling and dispatching transportation
Communicating with patients, responsible parties, healthcare facilities, hospitals, hospice organizations, physicians, and other authorized parties
Responding to inquiries and requests
Processing billing and payments
Verifying insurance or other payment information
Communicating about scheduled or requested services
Providing customer service
Managing our business operations
Maintaining records required by law
Protecting the safety and security of our patients, employees, facilities, and systems
Complying with applicable federal, state, and local laws and regulations
Preventing fraud, abuse, or unauthorized activity
Improving our website and services

3. SMS/Text Messaging

If you provide your mobile telephone number to Signa EMS and consent to receive text messages, you may receive SMS or text messages from us regarding our services.

Depending on the circumstances, messages may include:

Transportation scheduling and confirmations
Pickup or arrival notifications
Changes or updates to transportation arrangements
Service-related communications
Appointment or scheduling reminders
Requests for information necessary to coordinate services
Customer service communications
Other communications reasonably related to services you have requested

SMS Consent

Verbal Consent: If you provide verbal consent during a phone call with Signa EMS, you agree to receive SMS messages from Signa EMS at the number provided. You will be told that message frequency may vary, message and data rates may apply, and that you can reply STOP to opt out or HELP for assistance.

Inbound SMS Consent: If you initiate contact with Signa EMS via SMS to a phone number found on our website, you will receive a welcome message confirming your opt-in. By replying YES to that confirmation, you consent to receive SMS messages. That message will state that message frequency may vary, message and data rates may apply, and that you can reply STOP to opt out or HELP for assistance.

General Consent: By providing your mobile telephone number through either method above, you consent to receive SMS messages from Signa EMS. Message and data rates may apply. Message frequency may vary. SMS consent is not a condition of purchasing services.

Message and data rates may apply. Message frequency may vary.

SMS consent is not a condition of purchasing services.

Opting Out

You may opt out of receiving SMS messages at any time by replying:

STOP

After you send “STOP,” Signa EMS will process your request to stop receiving non-essential SMS messages, subject to any messages that may be necessary to complete or address an active service, emergency, safety matter, or legally required communication.

You may also contact Signa EMS directly to request that SMS communications be discontinued.

Help

For assistance with SMS communications, reply:

HELP

or contact Signa EMS using the contact information provided on our website.

Re-Enrollment

If you later wish to receive SMS messages again, you may provide your mobile number and provide consent to receive text messages, subject to our applicable consent procedures.

Mobile Information Privacy

Signa EMS does not sell, rent, or lease your mobile phone number or SMS consent information to third parties for their own marketing purposes.

Mobile information and SMS consent information will not be shared with third parties for their own marketing or promotional purposes.

We may share information with service providers and vendors when reasonably necessary to provide, operate, secure, or administer our services and communications, subject to applicable contractual and legal requirements.

4. Disclosure of Information

Signa EMS may disclose information when reasonably necessary and permitted or required by law.

Depending on the circumstances, information may be disclosed to:

Healthcare facilities
Hospitals
Physicians and healthcare providers
Hospice organizations
Insurance companies and other payers
Authorized representatives or responsible parties
Business associates and service providers
Billing and payment processors
Technology, telecommunications, and communication providers
Government agencies and regulatory authorities
Law enforcement when legally required or permitted
Attorneys, accountants, auditors, or other professional advisors
Other parties when authorized by the individual or otherwise permitted or required by law

We do not sell personal information for monetary consideration.

5. HIPAA and Protected Health Information

Signa EMS may handle protected health information as part of providing EMS and medical transportation services.

When applicable, Signa EMS uses and discloses PHI in accordance with HIPAA, applicable federal regulations, applicable Texas law, and our Notice of Privacy Practices.

If there is a conflict between this general Privacy Policy and Signa EMS’s applicable HIPAA Notice of Privacy Practices concerning PHI, the applicable HIPAA Notice of Privacy Practices and governing law will control with respect to PHI.

6. Cookies and Website Technologies

Our website may use cookies, analytics tools, or similar technologies to operate the website, understand website usage, improve functionality, and maintain security.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Third-Party Services

Signa EMS may use third-party service providers to support our operations, including website hosting, communications, SMS messaging, scheduling, billing, payment processing, information technology, analytics, and other business functions.

These providers may process information on our behalf and are expected to use information only as necessary to provide the services for which they have been engaged, subject to applicable agreements and legal requirements.

Third-party websites or services may have their own privacy policies. Signa EMS is not responsible for the privacy practices of third-party websites or services that we do not control.

8. Information Security

Signa EMS uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure.

9. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain appropriate business and medical records, satisfy contractual and legal obligations, resolve disputes, enforce agreements, and comply with applicable regulatory requirements.

Certain medical, billing, financial, and business records may be retained for periods required by law or applicable contractual obligations.

10. Children’s Privacy

Our website is not directed toward children under the age of 13, and Signa EMS does not knowingly collect personal information from children under 13 through the website for marketing purposes.

Because Signa EMS provides medical transportation services, we may receive information about minors in connection with providing requested healthcare or transportation services. Such information will be handled in accordance with applicable law and, where applicable, HIPAA.

11. Your Privacy Choices

Depending on applicable law and the circumstances, you may have rights regarding your personal information, including the ability to:

Request information about how your personal information is used
Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain information where legally permitted
Withdraw consent for certain communications
Opt out of SMS communications by replying STOP
Contact us regarding privacy-related concerns

Certain requests may be subject to legal, regulatory, medical-record, contractual, or other applicable limitations.

12. Changes to This Privacy Policy

Signa EMS may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.

When we make changes, we may update the “Effective Date” or “Last Updated” date at the beginning of this Privacy Policy.

We encourage you to periodically review this page for the most current version.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Signa EMS.

Signa EMS
12935 Main St., Suite 122
Houston, TX 77035
Phone: 832-534-3660
Email: signaems@gmail.com
Website: www.signaems.com

For SMS-related assistance, you may also reply HELP to a Signa EMS text message.